Welcome to my site!

Hi, I am Christopher Haigood.

I am a proven professional.

I am a Solutions Architect

as well as a geek in general

More About Me

About me

Quidquid latine dictum, altum videtur

Christopher Haigood

Solutions Architect \ IT Manager

I currently oversee Business Reporting systems within a Fortune 500 Pharmacuetical company. Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at the National Customer Contact Center as well as multiple remote locations, and effectively managing a team of developers. Interfaced with IT to implement underlying infrastructure; developing data validation strategies; report design and development; security policy enforcement; end-user training; software deployment; and all other facets of a complete system development life cycle. Led implementation of system level architectures including hardware, systems software, and applications software through directly-controlled resources, other departments and external partners. Responsible for all reporting applications across the National Customer Experience Operations, this includes Netezza, SQL, Tableau, SalesForce, SAP CRM, Siebel, Cisco, Aspect and custom web applications.

  • Managed project to implement DEA \ DOJ website as the company solution for tracking & reporting, leading to compliance with legally obligated terms as defined by the US Department of Justice.
  • Successfully implemented multiple IT Projects; provided the technology knowledge and vision to support the company's business objectives, and evaluate and recommend all software for business processes.
  • Instituted previously nonexistent agile project management guidelines within organization to improve ability to meet time lines, budgets and objects.
  • Managed multiple Windows Cloud Based Servers | application servers and | SQL servers and even NAS Devices.
  • Integrated SalesForce using .NET web forms to provide a transparent user experience with SFDC
  • Developed ETL (Extract - Transform - Load) Processes to integrate mutliple systems (SFDC, CRM, Sieble, Cisco and Aspect) into one warehouse
  • Solid understanding of application development, computer programming and architecture design.

Experience

Sr Web \ BI Developer \ Team Lead • McKesson • 2006 –Present

Design & Develop Web solutions and Reporting integrating multiple systems (SalesForce, Cisco, Aspect, etc.) using .NET, SQL, Netezza, SAP CRM, Tableau. Managed a team of BI Developers responsible for report automation, Data Warehousing, Self-Serve SSRS Reporting.

IT Manager \ Consultant • Paladin • 2005 –2006

Established a unified platform approach integrating Apple Servers and Windows Servers. Created modularized end to end web based solutions using PHP, Lasso and JavaScript. Managed a team of 4 developers

Call Center Operations Manager • CompUSA • 1999 – 2005

Managed call center operations for a 750 seat National Sales & Service Center with 23 Direct Report. Responsible for call flow design, staffing and reporting as well as quarterly business reviews with senior leadership. Utilized Nortel Data streaming from the Meridian PBX into Databases for Employee Performance Scorecards and Queue Performance Monitors.

Download Resume

Skills

Multiple Skill Sets With Years of Proven Experience

85

HTML5

Pure HTML5 integrated with JS & .NET

80

CSS3

Strong Believer in modularization. CSS3 is a perfect platform.

60

Javascript

Work with AngularJS, Node.JS, D3.JS and Chart.JS

90

SQL

Query and Development for ETL

70

Photoshop

Custom icon and banner creation

90

Visual Studio

Strong VB.NET and C#.NET

40

Netezza

Query and Development for ETL using Aginity Workbench

80

ETL

Multiple integrations with custom data warehouse

70

Tableau

Data Visualization using custom data warehouse

Services

I am available for hire.

Web Develoment

Custom Web Development using .NET, HTML5, CSS3 and Javascript

Database Development

Custom Design and Deployment using SQL, MySQL, Access

Project Management

Need help getting a product or service off the ground and running? I am the man for the job.

Custom Software

Do you need a custom built application? Let me know what you need.

I am currently available for Work

Resume

Proven Professional available for hire

  • Work Experience

    Years of Call Center and IT Management Experience.

  • 2006
    -
    Present

    McKesson

    Senior Web Developer

    Design & Develop Web applications and reporting solutions, integrating multiple systems (SalesForce, Cisco, Aspect, Verint, etc.) using .NET, SQL, Netezza, SAP CRM, Tableau. Managed a team of BI Developers responsible for report automation, Data Warehousing, Self-Serve SSRS Reporting. Primary IT consultant for the business creating Tableau road mapping and other technology roadmaps.

  • 2005
    -
    2006

    Paladin Consulting

    IT Manager

    Established a unified platform approach integrating Apple Servers and Windows Servers. Created modularized end to end web based solutions using PHP, Lasso and JavaScript. Managed a team of 4 develops. Worked with marketing and sales teams to identify and implement new feature sets to hosted customer incentive portals.

  • 1999
    -
    2005

    CompUSA

    Call Center Operations Manager

    Managed call center operations for a 750 seat National Sales & Service Center with 23 Direct Reports. Responsible for call flow design, staffing and reporting as well as quarterly business reviews with senior leadership. Utilized Nortel Data streaming from the Meridian PBX into Databases for Employee Performance Scorecards and Queue Performance Monitors

  • Education

    Years of ongoing non traditional education

  • 1987
    -
    1988

    Texas State Technical College

    Waco, TX

    Field of study was Kinesiology in sports medicine. CPR Instructor, as well as public speaking, business math, and English.

  • 1988

    US Naval School of Health Sciences

    Chicago, IL

    Studied health sciences including but not limited to, venipuncture, intravenous therapy, suturing, cardiac arrhythmias, pharmacology, limited psychology. Nursing documentation and procedures.

  • 1990
    -
    1993

    University of New York

    Regents College

    Business through distance learning provided to military personnel who served in desert storm.

Contact

I look forward to hearing from you.

Details

Relocation will be considered for the right offer; work and life balance is very important to me.

4509 Badlands Dr. Fort Worth, TX 76179

mestophales@yahoo.com

www.mestophales.com